Shipping Fees

Sheet Music and Accessories: Very soon we will be offering free postage on purchases above $100. For purchases below $100, postage will be a flat rate of $10.

Recorders: We are unable to offer free postage for recorders at this stage. Most recorders (except for basses) are dispatched using Express Post Satchels, please refer to Shipping menu below shopping cart for an estimate. Bass recorders (including Great bass, Contrabass and Subcontrabass) are usually sent by courier, please contact us for a shipping estimate.

We advise you to group your items in one order wherever possible, as orders that are placed separately automatically attract separate shipping fees.   

International Orders

Please note that several of the least expensive shipping options for International orders do not offer tracking. If you choose untracked shipping, we would be unable to assist you in locating an item if it goes missing.


Insurance

Sheet Music and Accessories:  goods dispatched using Australia Post Express are insured by Auspost up to a value of $100. Please see the postage charts on checkout if additional insurance is required.

Recorders: All recorders dispatched by Orpheus Music are automatically insured for their full value at no extra cost to the customer.


Delivery of Physical Goods

After ordering online, you will receive an email confirmation from Orpheus Music containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will usually send your goods via Australia Post within 2 working days of receiving the order; however, if goods are temporarily unavailable delivery will take a little longer. If you wish to query a delivery, please contact us at orders@orpheusmusic.com.au


Delivery of Digital Goods

After ordering online, you will receive an email confirmation from Orpheus Music containing your details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes or ordering. If you have any difficulties withdownloading your purchased item, please contact us at orders@orpheusmusic.com.au


Ordering Out-of-Stock items

Orpheus Music endeavours to keep a high percentage of listed items in stock. However it is inevitable that from time to time items will be temporarily out of stock.

If you wish to place an order for an out-of-stock item, please add to cart and pay as if it was in stock and an order will be created automatically. We will let you know the expected delivery date, and then send the order on to you as soon as the goods arrive. Postage is payable on all orders, even if the out-of-stock item was ordered as part of a purchase involving other items. If the ordered item(s) are sheet music or accessories totalling more than $100, postage will be free.

Occasionally there will be a price rise between ordering and delivery. If this occurs, we will notify you of the increase and ask if you wish to proceed with the order.

Ordering of Unlisted Items

Orpheus Music has an extensive network of Publishers, Distributors and Agents. If there is some recorder music you would like to order that we don't have listed, please contact us and we will locate it for you.


Refund and Returns Policy

If you are not satisfied with your purchase, please email us at orders@orpheusmusic.com.au within 7 days of receiving your goods so that we can resolve any problems. Refunds/returns do not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if it has been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. Orpheus Music will not be responsible for parcels lost or damaged in transit when they are being returned.

Sheet Music and Accessories: If the goods you purchased from us are either faulty or substantially different to the advertised product, we will give you a money back guarantee if you contact us regarding the problem within 7 days from the time you received the goods. 

Recorders: If the recorder you purchased from us is either faulty or substantially different to the advertised product, we will give you a money back guarantee if you contact us regarding the problem within 3 days from the time you received the goods. The short turn-around time of this guarantee is necessary because of particular issues surrounding the "blowing in" of a new recorder.