Categories

Shipping Fees

This website uses a 5 stage checkout: 1 - Summary; 2 - Sign in; 3 - Address; 4 - Shipping; 5 - Payment.

There is a Shipping Estimator installed that provides an accurate estimate of shipping costs  at Stage 1, before an item is added to the cart. On an item's page, click More, and once on the item's  More Information page, the Estimator will appear. As each item is added to the cart, the Estimator keeps a running tally of shipping costs. 

At Stage 4, the detailed  Shipping menu appears, at which time the customer can choose between the various options available. 

Sheet Music : Orpheus Music uses Australia Post services for all Sheet Music.  Please select your preferred service from the drop-down menu.

Recorders and Accessories: Most recorders (except for basses) are dispatched using Express Post Satchels, please refer to Shipping Estimator on a recorder's More Information page for an estimate. Bass recorders (including Great bass, Contrabass, Subgreatbass and Subcontrabass) are usually sent by courier, please contact us for a shipping estimate.

PLEASE NOTE that several of the least expensive shipping options do not offer tracking. If you choose untracked shipping, we will be unable to assist you in locating an item if it goes missing.


Insurance

Sheet Music and Accessories:  goods dispatched using Australia Post Express are insured by Auspost up to a value of $100. Please contact us if you require additional insurance.

Recorders: All recorders dispatched by Orpheus Music are automatically insured for their full value at no extra cost to the customer.


Delivery of Physical Goods

After ordering online, you will receive an email confirmation from Orpheus Music containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will usually send your goods via Australia Post within 2 working days of receiving the order; however, if goods are temporarily unavailable delivery will take a little longer. If you wish to query a delivery, please contact us at orders@orpheusmusic.com.au


Delivery of Digital Goods

After ordering online, you will receive several emails from Orpheus Music containing:

- an order confirmation containing all the details of your transaction

- an email indicating that your payment has been successful

- a link to the product(s) you have purchased. Please click on the link in order to initiate the download process. This link will expire 1 week after your purchase, so please don't forget to download your digital products. We cannot be held responsible for re-supplying products that have not been downloaded before the link expires.

If you have any difficulties with downloading your purchased item, please contact us at orders@orpheusmusic.com.au

Here is a sample of the email containing the download link. In this case, you would click on the purple link OMP045.zip


Ordering Out-of-Stock items

Orpheus Music endeavours to keep a high percentage of listed items in stock. However it is inevitable that from time to time items will be temporarily out of stock.

If you wish to place an order for an out-of-stock item, please add to cart and pay as if it was in stock and an order will be created automatically. We will let you know the expected delivery date, and then send the order on to you as soon as the goods arrive.

If an out-of-stock item is ordered as part of a purchase involving other items, your invoice will be split in two. The in-stock items will be sent immediately under one invoice, and the back-ordered items will be recorded on a second invoice with its own postage charges. The backordered items will then be sent on as soon as they become available. To minimise shipping costs, we will wait until all of your backordered items are gathered, and send them together

PLEASE NOTE: the shipping calculator is not very subtle when in-stock and out-of-stock items appear on the same invoice. You will have more control over postage costs if you make a separate order for out-of-stock items. 

Occasionally there will be a price rise between ordering and delivery. If this occurs, we will notify you of the increase and ask if you wish to proceed with the order.

Ordering of Unlisted Items

Orpheus Music has an extensive network of Publishers, Distributors and Agents. If there is some recorder music you would like to order that we don't have listed, please contact us and we will try and locate it for you.

REFUND AND RETURNS POLICY

If you are not satisfied with your purchase, please email us at orders@orpheusmusic.com.au within 7 days of receiving your goods so that we can resolve any problems. Refunds/returns do not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if it has been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. Orpheus Music will not be responsible for parcels lost or damaged in transit when they are being returned.

Sheet Music and Accessories: If the goods you purchased from us are either faulty or substantially different to the advertised product, we will give you a money back guarantee if you contact us regarding the problem within 7 days from the time you received the goods. 

Recorders: If the recorder you purchased from us is either faulty or substantially different to the advertised product, we will give you a money back guarantee if you contact us regarding the problem within 3 days from the time you received the goods. The short turn-around time of this guarantee is necessary because of particular issues surrounding the "blowing in" of a new recorder.